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FAQ

  • What is Starrcast?
    Starrcast is a wrestling convention unlike any other. There will be wrestling merchandise, memorabilia, photo ops, autographs, and everything else you would expect at a convention. The major difference is that Starrcast presents dozens of “stage shows” featuring live podcasts, roasts, stand up comedy, panel discussions on major moments in history, “Q&A” sessions, debates, and much more. You could also “cut a promo” with a famous announcer on what looked like an old television studio set or even do karaoke with your favorite wrestler.
  • When & where is Starrcast VI being held?
    Starrcast VI will be held at the Hyatt Regency Schaumburg located at 1800 East Golf Road, Schaumburg, IL 60173 beginning September 1st and winding down on September 3rd.
  • What is the schedule for 2023?
    Follow @starrcastevents on Twitter and check out starrcast.com for our schedule, when available.
  • What is the "official" hotel for Starrcast?
    The 'official' hotel of Starrcast III is the Hyatt Regency Schaumburg. Stay where the action is! Click the HOTELS link for more information on pricing as well as our other partner hotel, Hyatt Place Schaumburg.
  • Do I get any perks for staying at the official hotel?
    Yes, a discounted room rate based on our staff negotiating a “group rate.” This group rate is available until 8/9/23.
  • When are “Meet & Greets” going to be made available?
    Stay tuned to @StarrcastEvents on Twitter for live updates for all on-sale information. As always Meet & Greet information and dates will be announced to Platinum & Gold bracelet holders before anyone else. Some meet & greets will be limited and may sell out online before being made available to the general public or available on site.
  • Can I bring my child with me?
    Yes, but the stage events are not PG. TV-14 to MA is more accurate any time there is a live mic around one of our stage events. Children younger than 8-years-old enjoy free admission. We allow 2 free child admissions with 1 paid adult admission. For any stage shows, the paying adult must have a Platinum or Gold bracelet. All children must be supervised by their paying adult. Please note due to space in most areas, strollers may not be allowed in due to the fire marshal codes and regulations. Strollers may have to be left outside any of the event rooms. Starrcast does not provide security or take responsibility for those items.
  • What is the difference between Platinum and Gold bracelets?
    Platinum bracelets receive the following: Reserved seating ("best seats in the house") for various live shows/panels. Gold bracelets receive the following: Open seating, when and where available, for various live shows/panels. Both bracelet holders receive early access to purchase VIP Experiences, Photo Ops and Meet & Greets,plus unlimited "All Access" to the Collector's Corner throughout the weekend where you'll have a chance to meet dozens of Superstarrs! Plus as an added bonus for Starrcast VI, bracelet holders will receive admission into the convention on 9/2 & 9/3, 1 HOUR before any single or weekend pass holders.
  • So why would I buy platinum over gold?
    Only Platinum bracelet holders are guaranteed a seat at the stage shows. Stage show seating is limited by the capacity of the rooms they are held in. In the past for some of our most anticipated shows, we have had to turn away Gold bracelet holders due to this.
  • In the past Platinum bracelet holders had front of the line access, do we still have that for Starrcast VI?
    No. Unfortunately with so many great fans buying platinum bracelets it became an issue that everyone was front of the line therefore no one was front of the line. As such we have given both Platinum and Gold bracelet holders 1 hour early admission to the convention on 9/2 & 9/3. Platinum bracelet holders are also the only ones guaranteed access & seating for all stage shows.
  • Are “Meet & Greet” photos and autographs included with the price of admission or a bracelet?
    No. All Meet & Greets are sold separately.
  • Can I bring company branded items that are not AEW for AEW talent to sign as my "own" item?
    For any AEW talent that is being brought in by Starrcast, it is up to the individual talent if they choose to sign an item from another wrestling company. If they decline to sign a non AEW photo/item, we will have provided 8x10s at the table that are all approved for signing by the AEW Starrcast talent. For AEW talent that has been brought in by a vendor, you would need to contact the specific vendor about their policies and procedures related to signing on your "own" item.
  • If I buy a bracelet, am I guaranteed to meet my favorite Superstarr?
    No, but they will allow you the opportunity to purchase “Meet & Greets” ahead of the general public. Some talent will only be available for a certain amount of time each day, depending on their schedule. Bracelet holders will be notified of each “Meet & Greet” first and will be the first to have an opportunity to purchase the photo ops and autographs. For instance if a very popular guest only has time to do 200 “Meet & Greets,” it’s likely all 200 will be sold online in advance of the event. We are doing this to avoid you buying a bracelet, waiting in line for two hours or more, and being told, “Sorry, the popular guest has to leave.”. Bracelet holders will receive notice of all “Official Meet & Greets” in advance of everyone else.
  • Does my bracelet include pictures with wrestlers?
    No. Your bracelet includes a seat for many stage events (when available for Gold) and the first chance to purchase meet and greets. Every wrestler will set their own prices for pictures and autographs. Every wrestler will also have a different schedule. Stay tuned to Starrcast.com and follow us on Twitter, @StarrcastEvents, for updates.
  • Why am I not receiving any emails from Starrcast?
    Emails related to ticket purchases, early meet & greet pre-sales and any other special information come from info@starrcast.com. If you have previously unsubscribed you will need to resubscribe or reach out to us so we can send a confirmation email for your subscription. Additionally if you are subscribed these emails will go to the email you used to purchase your bracelet, admission or tickets. They may also go to your junk, social or promotions as well.
  • Do I need cash at Starrcast?
    We highly recommend it! Most experiences will be sold online ahead of the event, but many vendors and performers in the exhibitor space will have additional items available for purchase and it is typical in the wrestling space that cash is required. The venue will have ATMs on property but to avoid paying ATM fees or the ATMs being out of cash, plan ahead to bring cash with you.
  • Will I need to have printed ‘proof of purchase' at Starrcast?
    We will accept your printed tickets from Eventbrite or your scannable tickets from your Eventbrite app.
  • Does everyone attending need a photo ID?
    In order to pick up your bracelets or bundles, you will be required to show a photo ID.
  • Can I buy a Day Pass or Collector's Corner Weekend Admission pass and meet the Superstarrs?
    Many Meet & Greets will sell out to Bracelet Holders before being made available to Day or Weekend pass holders. This is a function of the Superstars’ schedule more than anything else. Other Superstar Meet & Greets are available to purchase to anyone with General Admission (Day or Weekend passes). Weekend Passes for those will be available for $79, which covers all three days. If you need a single day they are $29 for Friday only, and $39 each for Saturday or Sunday. Please note these General Admission passes do not allow access to ANY stage shows, panels and/or other Starrcast VI activities. Day and Weekend passes (General Admission) only allow access to Collector's Corner and the common areas of the hotel.
  • If I purchase a ticket online, how will I receive my actual ticket ?
    For all admission bracelets or passes, you will receive those when you check in to Starrcast. You will need to show either your printed proof of purchase or your ticket in your Eventbrite app. For any meet & greets and/or photo ops purchased online via Starrcast you will also present your printed proof of purchase or your ticket in your Eventbrite app. For any of the All Out bundle ticket packages, these will be available at Starrcast check-in. No tickets or experience will be mailed in advance of Starrcast. If you purchase a pre-ordered experience or product from a vendor at Starrcast, you would need to reach out to them directly concerning their policies.
  • Will there be walk-up sales for admission or experience, or do I need to purchase my ticket in advance ?
    Walk-up sales will be available based on availability and building capacity.
  • I purchased a meet & greet and/or photo op from a vendor of Starrcast, what do I do?
    Please reach out to the vendor themselves as they may have different rules regarding number of items to be signed, upcharges, amounts and/or number of people allowed in a photo op.
  • How do I get a refund?
    Sorry, we do not offer refunds.
  • So what happens if I can't attend?
    Starrcast tickets are transferable, but not refundable.
  • The Superstarr I wanted to see has cancelled, can I get a refund?
    Sorry, no. Starrcast will have a variety of Superstarrs and vendors and as such we cannot offer a refund if a Superstarr cancels.
  • If I purchase a Meet & Greet or Experience and it goes on sale during a 'Flash Sale', sale and/or any limited time specials, can I get a refund in the price difference?
    No, as they are limited time events.
  • How many people can I bring for my Meet & Greet?
    For any autograph purchases, it is 1 autograph per purchase. On your ticket it will state if this autograph can be done on your item or a provided item. Some items may have an upcharge. If so, you would need to purchase an autograph plus that upcharge. For photo ops, you can have a max of 2 people in 1 photo. If you would like a photo op with 3 people in it, you would need to purchase an additional photo op. For these photo ops they will be taken on your cellphone or small point & shoot camera unless noted on your ticket.
  • Can I buy a ticket for the Starrcast VI Exclusive Kickoff Party?
    No. The only way to gain admission to the kickoff party is by purchasing one of the All Out bundles.
  • Once I have a bracelet, can I leave and come back?
    Yes, the bracelets allow you to come and go as you please. Re-entry is allowed at any time provided you have the bracelet on.
  • What if I take my bracelet off?
    You’re ALL OUT. Do not remove your bracelet for any reason. Our security team will not honor bracelets that have been removed, cut, or tampered with.
  • If I just have a General Admission (Day or Weekend) pass, can I leave and come back?
    Yes. General Admission will only have access to the Common Areas and Vendor Rooms, but re-entry into that space is allowed.
  • Why should I buy a Collector's Corner Weekend Pass instead of a Day Pass?
    The wrestlers will arrive at different times over the weekend. Some wrestlers will only be available to attend the event for a single day. If you buy a day pass for Friday but your favorite guy is only there Saturday, you missed him. But if you get a Weekend Pass, you can come and go every day.
  • Can I bring my dog with me?
    We can only allow service animals with their proper service animal credentials into the convention for the safety of all attendees & participants.
  • Can I record the stage shows or experiences?
    No. Sorry unless you have received written permission from Starrcast, we do not allow video or audio recording of our stage shows and/or other experiences. We will be streaming our Stage Shows on Premier Streaming Network.
  • How do I get All Out tickets?
    All Out tickets are only available, at this time, as pre-ordered bundles. Each bundle comes with 2 All Out tickets along with admission to the Starrcast VI VIP Exclusive Kickoff Party. We are not selling single tickets or tickets not in a bundle. All remaining bundle purchases can be found HERE
  • How can I be a vendor at Starrcast VI?
    Email vendors@starrcast.com
  • How can I get “Press Passes” or "Media Access" to Starrcast VI?
    Please email derek@cu-communications.com
  • How can I be a sponsor of Starrcast VI?
    Email sponsors@starrcast.com
  • Can I interview the wrestlers ahead of Starrcast?
    No. We do not act as an “agent” for any wrestling personality.
  • I have a question that wasn’t answered, what should I do ?
    Email us at info@starrcast.com
  • CONSENT TO FILM POLICY
    Starrcast attendees may be photographed or filmed at any time at the convention, stage shows and/or other experiences. By purchasing admission to an event hosted by Starrcast, all attendees consent to being recorded (by audio, visual and/or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity. In other words, by attending a Starrcast event, you give your consent to be photographed and appear on camera.
  • ADDITIONAL POLICIES
    Starrcast takes no responsibility or offers any assistance in items lost, stolen and/or left behind in any convention spaces including but not limited to Collector's Corner, the stage show areas and/or any common areas of the hotel. All persons, bags, parcels, clothing and other items may be subject to screening/security checks. We reserve the right not to allow any bag, parcel or other item and to deal with any unattended object, bag or luggage in such way as we consider appropriate To provide the best experience for our paid bracelet holders we may, depending on show room capacity, need to remove any free or comped admission guests. For any questions or concerns related to Starrcast physical merchandise purchased from Starrcastmerch.com or at Starrcast VI, please contact info@starrcast.com. We can only accept these types of emails up to 9/3/23 Starrcast reserves the right to deny your admission and/or remove you from our convention, stage shows, kickoff party or other events due to violations of our code of conduct & anti-harrassment policy, abusive behavior and/or abusive language. If removed NO REFUNDS WILL BE OFFERED OR GIVEN. Starrcast has a strict NO SOLICITATION policy. Doing so will risk removal from Starrcast. As all Starrcast purchases are NO REFUNDS, if you chose to open a dispute/chargeback, we may disallow any future purchases. Starrcast does not allow weapons of any kind at the convention, as a whole. If you have a question on whether an item you are bringing with you counts, please email info@starrcast.com. Starrcast reserves the right to change, update, remove or add to this FAQs page with no notice given.
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